Integrated
Support Operations.
Every support ticket is tied straight to the customer's orders, invoices, and equipment. So your agents fix problems with the full story in front of them — and you can add as many agents as you like without paying more.
The Old Way
A Fee for Every Agent. Nothing Joined Up.
Zendesk starts at $55 per agent each month and climbs past $115 on bigger plans. Tools like it keep your tickets separate from your business software — so agents can't see a customer's order history, invoice status, or equipment without flipping between three browser tabs. And every link between those systems is one more fragile connection waiting to break.
The Infinary Solution
Full-Context Resolution
ERPNext's Support module lives in the same database as your orders, invoices, and equipment records. When a customer raises a ticket, the agent immediately sees their full history — what they've ordered, whether they've paid, what's still under warranty — all on one screen, without leaving the page.
Tickets Tied to the Whole Customer Record
Each support ticket is tied straight to that customer's record, their orders, and any equipment they own. So your agent sees the whole story in one place — no jumping between tabs, no stale or missing details.
Response-Time Promises, Kept Automatically
Set how quickly you promise to reply and resolve for each type of customer or contract. Tickets then route themselves to the right person or team by rules you choose — so nothing sits unanswered.
A Help Center Customers Can Use Themselves
Give customers a help center where they can search how-to articles, log a ticket, and check its status. So the easy questions get answered without tying up your team.
Set Up Support
You Own.
A helpdesk built into your business software, where agents see each customer's full history, response-time promises are tracked, and customers can help themselves. No fee for every agent who logs in.
Start a Partnership