Accounts drifting away, spotted while there's still time.
Churn Radar
Every morning at 6:15, it reads each customer's order cadence, volumes, support issues, and payment delays against their own twelve-month baseline, then drafts an at-risk report citing the evidence for every flagged account. Who to call — and whether — stays with your team.
Like every Infinary agent, it drafts — a person on your team approves before anything is posted.
What it does
The Churn Radar compares every active customer against their own history: gaps between orders widening, order values shrinking, support issues piling up, invoices paid later and later. Accounts whose signals have worsened materially get flagged into a drafted at-risk report, each signal citing the documents behind it, alongside drafted playbook to-dos for the account team. It never contacts a customer and never modifies an account record — it points, with evidence, and people decide.
- Status
- Live
- Runs
- Every morning at 6:15 a.m.
- Cost per run
- Up to $2
- Review
- Creates drafts only — you approve before anything is posted.
- What it reads
- your existing reports, your records, live totals and history
The Problem Today
"By the time a customer stops ordering, they've already chosen someone else. The warning signs were in the system for months — shrinking baskets, slower payments — but nobody's job was to stare at every account every day."
How Infinary Handles It
Now something does. Each account is measured against its own baseline every morning, and the flag arrives with the evidence attached — while the relationship can still be repaired by a person.
What a run looks like
What a run looks like
Say an anchor account's orders have been shrinking for three months. The easy story is 'they're between projects.' The morning report tells a different one: two deliveries with damage tickets, then a steep drop in orders of exactly the affected product line — every document cited.
The account manager reads the evidence, visits the site, credits the damaged shipments, and wins the relationship back. The radar found the pattern; the repair was human.
Churn Radar
How It Works
Step
By Step
Read
It reads order history, support issues, and payment behavior for every active customer.
Analyze
It compares each account against its own trailing twelve-month baseline.
Draft
It drafts an at-risk report citing the evidence per account, plus to-dos for the account team.
You approve
Your team judges the flags and makes the calls — the agent never contacts a customer.
What Changes
What You Get
Each customer is measured against their own baseline, not a generic score.
Every flag names the orders, tickets, and invoices behind it.
It never contacts customers and never touches account records — your team owns the relationship.
