Integrated
Support Operations.
Support tickets linked directly to Sales Orders, Invoices, and Asset records. Agents resolve issues with complete transactional context. Add every agent without a licensing surcharge.
The Legacy Constraint
Per-Agent Fees. Disconnected Context.
Zendesk starts at $55/agent/month and scales to $115+ for enterprise. Both maintain ticket data disconnected from your ERP — meaning agents cannot see order history, invoice status, or asset records without switching between three browser tabs. Every integration is a fragile API bridge.
The Infinary Solution
Full-Context Resolution
ERPNext's Support module operates inside the same database as your Sales Orders, Invoices, and Asset records. When a customer opens a ticket, the agent sees their complete history — open orders, payment status, warranty coverage — without leaving the interface.
ERP-Native Ticket Resolution
Support tickets are linked directly to Customer, Sales Order, and Asset DocTypes. Agents resolve issues with full operational context — no tab-switching, no middleware, no stale data.
SLA Enforcement & Auto-Assignment
Define response and resolution SLAs per customer tier or contract. Tickets are automatically routed to the appropriate agent or team based on configurable rules.
Self-Service Knowledge Base
Deploy a customer-facing portal with searchable knowledge base articles, ticket submission, and status tracking. Deflect routine inquiries before they consume agent capacity.
Deploy Sovereign
Support.
ERP-native helpdesk with full transactional context, SLA enforcement, and customer self-service. Zero per-agent fees.
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